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Work IQ: Enterprise Context

🧠 Work IQ & Agent Flows⏱ 15 min⭐ 800 BASE XP

Agents That Know Your Organization

Work IQ (2026) gives agents deep, real-time context from Microsoft 365 — emails, meetings, chats, documents, and organizational hierarchy. This transforms agents from generic assistants into domain experts that understand your company's culture, processes, and operational requirements.

What Work IQ Provides

SignalSourceUse Case
Communication PatternsOutlook, TeamsAgent knows who to CC on reports
Document ContextSharePoint, OneDriveAgent references latest policy docs
Meeting IntelligenceTeams MeetingsAgent prepares agendas from past action items
Org StructureEntra ID, M365Agent routes approvals to the correct manager

Agent Flows

Agent Flows allow agents to own repeatable processes from start to finish. They combine free-form reasoning with structured, deterministic execution:

  1. Event Trigger: A new email, form submission, or schedule fires the flow.
  2. Agentic Reasoning: The agent reads context, decides what to do, and plans steps.
  3. Structured Execution: Deterministic steps (data lookup, form filling, approvals) execute reliably.
  4. Human Checkpoint: For high-stakes decisions, the agent pauses for human approval.
🎯 Pro Tip: Agent Flows are ideal for processes that need both intelligence AND reliability — like expense approval workflows that require understanding policy context but must follow strict approval chains.
SYNAPSE VERIFICATION
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What is Work IQ?
A fitness tracker
A feature that gives agents deep, real-time context from M365 including emails, meetings, and org structure
A SQL query optimizer
A security scanner
Watch: 139x Rust Speedup
Work IQ: Enterprise Context | Work IQ & Agent Flows — Power Platform Academy