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Work IQ: Enterprise Context
🧠 Work IQ & Agent Flows⏱ 15 min⭐ 800 BASE XP
Agents That Know Your Organization
Work IQ (2026) gives agents deep, real-time context from Microsoft 365 — emails, meetings, chats, documents, and organizational hierarchy. This transforms agents from generic assistants into domain experts that understand your company's culture, processes, and operational requirements.
What Work IQ Provides
| Signal | Source | Use Case |
|---|---|---|
| Communication Patterns | Outlook, Teams | Agent knows who to CC on reports |
| Document Context | SharePoint, OneDrive | Agent references latest policy docs |
| Meeting Intelligence | Teams Meetings | Agent prepares agendas from past action items |
| Org Structure | Entra ID, M365 | Agent routes approvals to the correct manager |
Agent Flows
Agent Flows allow agents to own repeatable processes from start to finish. They combine free-form reasoning with structured, deterministic execution:
- Event Trigger: A new email, form submission, or schedule fires the flow.
- Agentic Reasoning: The agent reads context, decides what to do, and plans steps.
- Structured Execution: Deterministic steps (data lookup, form filling, approvals) execute reliably.
- Human Checkpoint: For high-stakes decisions, the agent pauses for human approval.
🎯 Pro Tip: Agent Flows are ideal for processes that need both intelligence AND reliability — like expense approval workflows that require understanding policy context but must follow strict approval chains.
SYNAPSE VERIFICATION
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What is Work IQ?
A fitness tracker
A feature that gives agents deep, real-time context from M365 including emails, meetings, and org structure
A SQL query optimizer
A security scanner